Complaints Procedure

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Complaints Procedure

Introduction

If you are dissatisfied with the service we have provided you have the right to complain and the process is quite straightforward.

In the first instance you must register an official complaint with us.  An example letter is provided by the Legal Ombudsman Service here.

If you are not satisfied with our response to your complaint, you can go to the Legal Ombudsman.  The Legal Ombudsman is ultimately responsible for ensuring that complaints are dealt with appropriately, and their website has more detail on the matter:  visit the Legal Ombudsman website.

Timescales

In normal circumstances you are required to register a complaint within one year although you are entitled to make formal complaints about incidents within six years of occurrence, or within three years of first finding out about the issue.

We have 8 weeks to resolve the matter, although our internal policies dictate a much faster timesescale than that.

A complaint to the Legal Ombudsman must normally be made within six months of the date of the conclusion of the Firm’s complaints procedure

Need advice?

Contact us to discuss your requirements and how we can help

Proelium Law LLP

Proelium Law LLP is a Limited Liability Partnership registered in England and Wales No.OC411568.

Proelium Law LLP is authorised and regulated by the Solicitors Regulation Authority No. 629608 (www.sra.org.uk)

VAT Registration No. 242 4002 59.

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